Notice of Cancellation Policy Revision

At our clinic, we operate on an appointment-only basis to ensure that we secure sufficient treatment time and equipment for each individual patient.
While we have previously established a cancellation policy, we continue to experience a high volume of cancellations and changes on the day of or close to the appointment date. This makes it difficult to provide appointment slots to all patients and results in the disposal of prepared equipment.
Therefore, in order to secure sufficient time for as many patients as possible, we have decided to revise our cancellation policy as follows.

Regarding Changes and Cancellations

At our clinic, we secure and prepare the necessary equipment for each patient’s treatment and conduct staff conferences by the day before your appointment.
For this reason, we ask that any changes or cancellations be made at least 3 days in advance, except in cases of unavoidable circumstances such as bereavement or natural disasters.
(Please note that cancellations due to work commitments will also be treated as last-minute cancellations.)

Any changes or cancellations made after that (two days before the appointment date or later) will be treated as a short-notice cancellation for that specific time slot.
We appreciate your understanding as this is necessary to maintain a high level of clinical care and manage preparations.

After the first last-minute cancellation (including changes), online booking privileges will be restricted. If last-minute cancellations occur twice in a row, please understand that we will be unable to provide a reserved time slot.
In such cases, you will be seen only as a walk-in patient and will need to wait for an opening.

Regarding Tardiness

If you are more than 5 minutes late, we may need to reschedule your appointment as we may not be able to perform the planned treatment.
Please contact us as soon as you know you will be late.
Rescheduling due to tardiness will also be treated as a last-minute cancellation.

We ask for your understanding and cooperation so that all our patients can have a pleasant experience at our clinic.

September 1, 2026